Patient Access Associate

Citizens Memorial Hospital; Bolivar (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Annual merit increases

Employee wellness program

Job summary

Citizens Memorial Hospital in Bolivar, Missouri seeks a Patient Access PBX Representative to join our Patient Access Department. This role serves as the first point of contact, handling calls and gathering patient information to ensure accurate records and a friendly patient experience.

The position is full-time, dayshift, four 10-hour shifts, and requires compassion and basic medical terminology knowledge to support patients, visitors, and staff across the hospital.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Customer service experience- minimum of 1 year.
• Skills: Preferred knowledge of medical terminology.

Responsibilities

• Answering and routing all incoming calls.
• Assisting with patient information requests.
• Serving as the first point of contact for patients, visitors, physicians, staff by providing exceptional customer service while operating the hospital’s phone system.
• Ensuring all calls are handled promptly and professionally.
• Responding to emergency communication procedures.

Skills

Customer service

Medical terminology

Education

High school diploma or equivalent

Job description

• Schedule - Shift - Hours Full Time - Days - 6:45am - 5:00pm

Citizens Memorial Hospital (CMH) is hiring a Patient Access PBX Representative to join our Patient Access Department in Bolivar, Missouri — someone who leads with skill, compassion, and a drive to positively impact every patient and family we serve.

Status: Full Time

Work Shift:Days

Hours: 6:45a.m- 5:00p.m (Four10-hour shifts/Week)

What Your Day Looks Like:We work to make the patients' initial contact with Citizens Memorial Hospital a pleasant, stress-free experience and to gather the appropriate patient information to maintain an accurate medical record.

As a Patient Access Associate, you will be:

Answering and routing all incoming calls

Assisting with patient information requests

Serving as the first point of contact for patients, visitors, physicians, staff by providing exceptional customer service while operating the hospital’s phone system.

Ensuring all calls are handled promptly and professionally

Responding to emergency communication procedures

Qualifications:

Education: High school diploma or equivalent

Experience: Customer service experience- minimum of 1 year

Skills: Preferred knowledge of medical terminology

Licensure/Certification: N/A

Physical Requirements: Ability to work at a computer 90% of the day and stand for the remaining 10%

Benefits That Support You

Competitive wages, annual merit increases, employee wellness program

Why CMH?

CMH includes 34 primary and specialty clinics, six long‑term care facilities, and one residential care facility. We provide acute care, emergency services, ambulatory care, surgical services, pharmacies, walk‑in clinics, addiction recovery, therapies, and more — all grounded in exceptional, community‑focused healthcare.

CMH is a three‑time recipient of the Missouri Quality Award.

Springfield Business Journal awards include multiple years as an Economic Impact Award nominee and being honored in the Dynamic Dozen for being one of the top 12 fastest‑growing companies in southwest Missouri.