Patient Access Specialist — Front Desk (FT, Day)

Capital Health; Washington (Washington County); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Medical Plan

Prescription drug coverage

Dental Plan

Vision Plan

Flexible Spending Account

Retirement Savings and Investment Plan

Basic Life and AD&D Insurance

Disability Benefits – STD/LTD

Employee Assistance Program

Commuter Transit

Commuter Parking

Paid Time-Off Program

Job summary

Capital Health in Washington Crossing PA is seeking a Patient Reception Rep for a full-time day shift in Primary Care. You will promptly answer calls, schedule appointments, register patients, verify demographics and insurance, and collect co-pays. You’ll greet visitors professionally and ensure privacy policies are followed.

The role emphasizes accurate chart preparation, adherence to HIPAA, and daily end-of-day reconciliation, with a competitive pay range and comprehensive benefits package.

Qualifications

• High School diploma or equivalent required.
• Experience as receptionist or clerk in healthcare or customer service.
• Familiarity with medical terminology and HIPAA guidelines.

Responsibilities

• Answer telephones promptly and courteously, routing calls to the appropriate area.
• Schedule and cancel appointments; register patients for tests and surgeries.
• Prepare for day, review eligibility, print charts and paperwork.
• Greet patients professionally and inform about privacy policies.
• Verify demographics and insurance; collect co-pays and estimated balances.
• Process check-in/out; submit claims and reconcile batches.
• Schedule follow-ups and referrals; complete pre-authorizations.
• Perform general clerical duties and maintain statistics.

Skills

Phone etiquette

Customer service

Multitasking

Medical terminology

Education

High School diploma or equivalent

Job description

Capital Health in Washington Crossing PA is seeking a Patient Reception Rep for a full-time day shift in Primary Care. You will promptly answer calls, schedule appointments, register patients, verify demographics and insurance, and collect co-pays. You’ll greet visitors professionally and ensure privacy policies are followed.

The role emphasizes accurate chart preparation, adherence to HIPAA, and daily end-of-day reconciliation, with a competitive pay range and comprehensive benefits package.