Patient Access Specialist/Front Desk - Fairlawn Campus

Mt. Washington Pediatric Hospital; Akron (OH); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Life & Disability Insurance (Employer‑

401(k) Plan

Paid Time Off

Tuition Reimbursement

Employee Assistance Program

Voluntary Pet Insurance

Voluntary Home Insurance

Voluntary Auto Insurance

Career Growth & Development

Work-Life Balance Culture

Job summary

Crystal Clinic Orthopaedic Center is seeking a Patient Access professional to welcome patients, register new and returning patients, and coordinate scheduling with clinicians.

You will verify demographics and insurance information, assist with eligibility checks and authorizations, and help patients understand benefits and billing processes. The role emphasizes accuracy, privacy, and top-quality service within a fast-paced office.

Qualifications

• Education: High School diploma or GED required; college coursework or degree preferred.
• Experience: At least 1 year of customer service, patient registration, scheduling, medical office, or healthcare access experience strongly preferred.
• Skills: Proficiency with EMR systems and Microsoft Office; excellent communication, organizational, and customer service skills.

Responsibilities

• Welcome patients and provide exceptional customer service while managing check-in, check-out, registration, and scheduling activities.
• Verify demographic, insurance, referral, and authorization information to ensure accurate patient records and efficient care coordination.
• Schedule appointments, maintain EMR documentation, prepare charts, and support billing and referral workflows.
• Perform insurance eligibility verification, obtain prior authorizations, and assist patients with benefits education and financial counseling.
• Answer and route phone calls, coordinate communication between patients, providers, and clinical teams, and provide cross-coverage across departments as needed.

Skills

EMR systems

Microsoft Office

Communication

Organizational skills

Customer service

Education

High School diploma or GED

College coursework or degree preferred

Job description

• Location 3975 Embassy Parkway,Akron, OH, 44333,United States
• Job Category Patient Access
• Employee Type Non-Exempt - FT

Description

Join Crystal Clinic Orthopaedic Center

At Crystal Clinic, we're committed to helping patients move better through exceptional orthopedic care. Join a collaborative team where your expertise makes a direct impact on patient outcomes every day.

NO WEEKENDS AND HOLIDAYS

The Essentials

• Schedule: Full-Time 40 hours per week | Monday-Friday
• Location: Fairlawn, OH
• Travel: Occasional travel between Fairlawn Campus locations

What You'll Do

• Welcome patients and provide exceptional customer service while managing check-in, check-out, registration, and scheduling activities.
• Verify demographic, insurance, referral, and authorization information to ensure accurate patient records and efficient care coordination.
• Schedule appointments, maintain EMR documentation, prepare charts, and support billing and referral workflows.
• Perform insurance eligibility verification, obtain prior authorizations, and assist patients with benefits education and financial counseling.
• Answer and route phone calls, coordinate communication between patients, providers, and clinical teams, and provide cross-coverage across departments as needed.

What We're Looking For

• Education: High School diploma or GED required. College coursework or degree preferred.
• Experience: At least 1 year of customer service, patient registration, scheduling, medical office, or healthcare access experience strongly preferred.
• Skills: Strong computer proficiency required, including experience with EMR systems and Microsoft Office applications such as Word, Excel, and Outlook. Excellent communication, organizational, and customer service skills. Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy, professionalism, confidentiality, and compliance with HIPAA requirements.

Summary

Build Your Career with Crystal Clinic Orthopaedic Center

At Crystal Clinic, people come first. Join a team that is passionate about delivering exceptional patient care while supporting a healthy work-life balance, professional growth, and career development. With 50+ board-certified physicians and 15+ locations across Northeast Ohio, you'll have the opportunity to learn, grow, and make a meaningful impact alongside some of the region's leading orthopedic specialists.

What We Offer:

• 100% Employer-Paid Life and Disability Insurance
• 401(k) & Generous Paid Time Off
• Tuition Reimbursement
• Employee Assistance & Wellness Programs
• Voluntary Pet, Home & Auto Insurance
• Career Growth and Development Opportunities
• Supportive, Team-Oriented Culture Focused on Work-Life Balance

Join Crystal Clinic and build a rewarding career with an organization committed to helping both patients and employees thrive.