Patient Access Specialist - Front Desk & Care Concierge

Baptist Health; Deerfield Beach (FL); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Tuition reimbursement

Health and wellness resources

Career growth opportunities

Job summary

Baptist Health in Deerfield Beach is looking for a Patient Access representative to coordinate patient flow, manage timely processing, and answer questions in a busy hospital setting. You will apply knowledge of insurance requirements and Baptist Health pricing to help patients access care and understand options.

The role emphasizes service excellence, teamwork, and participation in departmental initiatives and training.

Qualifications

• Minimum one year of Patient Access experience.
• Ability to work in a high-volume, fast-paced environment.
• Detail oriented, organized, and customer-focused.
• Bilingual English, Spanish/Creole preferred.

Responsibilities

• Coordinate patient flow and timely processing.
• Maintain knowledge of insurance requirements and Baptist Health pricing.
• Support go-lives and departmental initiatives; onboarding and training.
• Participate in departmental committees and training opportunities.
• Provide professional, compassionate service to patients and families.

Skills

Patient Access experience

Customer service

Interpersonal communication

Team player

Education

High School

Cert

GED

Trn

Exper.

Tools

Microsoft Office

EMR systems

Job description

Baptist Health in Deerfield Beach is looking for a Patient Access representative to coordinate patient flow, manage timely processing, and answer questions in a busy hospital setting. You will apply knowledge of insurance requirements and Baptist Health pricing to help patients access care and understand options.

The role emphasizes service excellence, teamwork, and participation in departmental initiatives and training.