Front Desk Patient Access Specialist - FT

Baptist Health; Delray Beach (FL); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Baptist Health is seeking a Patient Access Front Desk Associate for Marcus Neuro Institute in Deerfield Beach. This full-time role handles patient flow, scheduling, and front-desk responsibilities with a focus on service excellence.

The position offers a $1,000 bonus and requires 1 year of Patient Access experience, bilingual preferred, and HIPAA knowledge. You will collaborate with departments, help patients navigate insurance and billing, and contribute to a compassionate patient experience.

Qualifications

• For internal staff: A min of 1 year Patient Access experience and has demonstrated the ability to independently perform all functions within the Level 1 job description.
• Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 6 months.
• Exceeds departmental KPIs.
• Maintains a positive attitude, is self motivated, and encourages others.
• Identified as a team player and cross trained in multiple areas/product lines/practices to substitute all staff positions as needed.
• For external staff: Associates Degree preferred with 1 year Patient Access experience, or 2 years experience in lieu of degree.
• Complete and pass the Patient Access training course.
• Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Desired: Healthcare regulatory guidelines knowledge (HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines, etc.)
• Understanding of insurance contracts, collections, authorizations/pre-certifications, Microsoft Office products and EMR applications, etc.
• Knowledge of medical terminology.
• Bilingual English, Spanish/Creole preferred.

Responsibilities

• Coordinate patient flow and ensure timely processing within the department.
• Maintain knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations.
• Assist in supporting go lives and different departmental initiatives, including onboarding and training team members.
• Participate in departmental committees/champion opportunities.
• Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Skills

Customer service

Bilingual English/Spanish/Creole

Education

High School,Cert,GED,Trn,Exper.

Job description

Baptist Health is seeking a Patient Access Front Desk Associate for Marcus Neuro Institute in Deerfield Beach. This full-time role handles patient flow, scheduling, and front-desk responsibilities with a focus on service excellence.

The position offers a $1,000 bonus and requires 1 year of Patient Access experience, bilingual preferred, and HIPAA knowledge. You will collaborate with departments, help patients navigate insurance and billing, and contribute to a compassionate patient experience.