Patient Access Specialist - Front Desk & Billing Support

Rochester General Hospital; City of Rochester (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester General Hospital in Rochester, NY is seeking an Access Associate to welcome patients, perform check-in/check-out, and process payments. You will be the first contact for patients and their families, setting a warm tone and guiding them through the visit.

In this 40-hour, full-time role at the Riedman Health Center, you will support registration, verify insurance, schedule appointments, and handle payments, contributing to a smooth patient experience.

Qualifications

• 2-year degree or equivalent combination of education and work experience is preferred.
• Intermediate computer skills are preferred.
• Excellent customer service and communication skills are preferred.

Responsibilities

• Customer Service: Manage incoming calls while providing information; greet patients and provide direction; schedule appointments.
• Registration & Verification: Complete patient registration; verify insurance eligibility; obtain precertification/authorization when applicable.
• Billing & Payments: Collect and process payments when applicable.

Skills

Customer service

Communication skills

Intermediate computer skills

Education

2-year degree or equivalent combination of education and work experience

Job description

Rochester General Hospital in Rochester, NY is seeking an Access Associate to welcome patients, perform check-in/check-out, and process payments. You will be the first contact for patients and their families, setting a warm tone and guiding them through the visit.

In this 40-hour, full-time role at the Riedman Health Center, you will support registration, verify insurance, schedule appointments, and handle payments, contributing to a smooth patient experience.