Patient Access Associate - Front Desk & Check-In

Rochester Regional Health; Springs (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health in Clifton Springs is seeking an Access Associate to support patient interactions, handle check-in/check-out, and process payments. You will be the first contact for patients and families, requiring a warm, inviting demeanor and clear communication.

The role involves registration, verification of insurance, and handling payments as part of daily duties, with a rotating weekend schedule.

Qualifications

• 2 year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Customer Service: Manage incoming calls while providing information; greet patients, give directions as needed, and schedule appointments.
• Registration & Verification: Complete the registration process for patients; verify insurance eligibility and obtain precertification/authorization when applicable.
• Billing & Payments: Collect and process payments when applicable.

Skills

Intermediate computer skills

Excellent customer service and comms

Education

2 year degree or equivalent

Job description

Rochester Regional Health in Clifton Springs is seeking an Access Associate to support patient interactions, handle check-in/check-out, and process payments. You will be the first contact for patients and families, requiring a warm, inviting demeanor and clear communication.

The role involves registration, verification of insurance, and handling payments as part of daily duties, with a rotating weekend schedule.