Patient Access Specialist: Front Desk & Billing

UF Health; The Villages (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

UF Health in The Villages, FL, is seeking a friendly front desk associate to greet patients, verify insurance, and process payments in person and over the phone. You will manage patient check-in/out and maintain accurate records.

The role requires excellent communication, knowledge of medical terminology, and data entry accuracy as you coordinate with care teams and insurance providers, ensuring a smooth patient experience from arrival to departure.

Qualifications

• High School diploma or equivalent.
• Working knowledge of medical and insurance terminology.
• Customer service experience preferred.
• Strong communication and customer service skills.
• Input extensive data.

Responsibilities

• Check patients in and out when they arrive/leave appointments.
• Answering phone lines to address patient inquiries.
• Documenting insurance information, personal information, payment methods and other important patient informations.
• Keeping patient files updated.
• Communicating important information and details to other medical care staff.
• Contacting insurance companies regarding coverage, pre-approvals, billing and other issues.
• Processing payments from patients.
• Managing various types of paperwork, ensuring appropriate signatures are acquired.
• Performing other clerical duties.

Skills

Customer Service

Communication

Insurance Terminology

Education

High School Diploma

Job description

UF Health in The Villages, FL, is seeking a friendly front desk associate to greet patients, verify insurance, and process payments in person and over the phone. You will manage patient check-in/out and maintain accurate records.

The role requires excellent communication, knowledge of medical terminology, and data entry accuracy as you coordinate with care teams and insurance providers, ensuring a smooth patient experience from arrival to departure.