Patient Access Specialist - Front Desk & Billing

Tenet Healthcare; Sunnyvale (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Modern office setting

On-site cafe

Collaborative teams

Team member engagement opportunities

Competitive pay

Benefits provided based on work type

Job summary

Baylor Scott & White Medical Center - Sunnyvale is seeking a Patient Access Representative to support departmental efficiencies, greet customers, provide world-class service, answer inbound and outbound calls, and perform reception/basic demographic data entry.

This role also explains and secures hospital/patient forms such as Advance Directives and Consent for Treatment in a fast-paced healthcare setting.

Qualifications

• High School Diploma or GED is required.
• 0 - 1 year in a Customer Service role.
• 0 - 1 year administrative experience in medical facility, health insurance, or related area preferred.
• Some college coursework is preferred.

Responsibilities

• Greeting customers following Standards of Care, provides world-class customer service, executes reception/basic demographic Quick Registration data entry, and verifies patient armbands.
• Answers inbound and outbound phone calls; PBX operator functions.
• Scan Protected Health Information and file patient information packets for upcoming services.
• Must be able to sit at a computer terminal for extended periods.
• Occasionally lift/carry items weighing up to 25 lbs.
• Frequent standing, sitting, and walking; push a wheelchair when needed.

Skills

Customer service

Administrative experience

Education

High School Diploma or GED

Some college coursework is preferred

Job description

Baylor Scott & White Medical Center - Sunnyvale is seeking a Patient Access Representative to support departmental efficiencies, greet customers, provide world-class service, answer inbound and outbound calls, and perform reception/basic demographic data entry.

This role also explains and secures hospital/patient forms such as Advance Directives and Consent for Treatment in a fast-paced healthcare setting.