Patient Access & Services Coordinator I

Baylor Scott & White Health; Leander (TX); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health benefits

401(k) matching up to 5%

Tuition reimbursement

PTO accrual beginning Day 1

Job summary

Baylor Scott & White Health is seeking a Patient Services Specialist 1 to provide front-desk and administrative support in a physician office setting. You will assist patients with check-in/check-out, scheduling, insurance verification, and phone inquiries while ensuring a patient-centered experience.

The role emphasizes accurate data entry, courteous communication, and basic financial interactions. Prior experience is helpful, but a HS diploma and strong patient service skills are essential for

Qualifications

• HS diploma or GED equivalent.
• Less than 1 year of experience preferred.
• Experience in a physician office setting is a plus.

Responsibilities

• Assist patients with check-in and check-out processes.
• Schedule appointments and follow-up visits.
• Verify patient insurance coverage and demographics.
• Answer phones and direct calls to appropriate staff.
• Process payments and collect co-pays as needed.
• Maintain accurate patient records and data entry in systems.
• Support medical records duties as requested.
• Respond to routine inquiries about practice services and hours.

Skills

Patient relations

Scheduling

Insurance verification

Phone etiquette

Data entry

Education

H.S. Diploma/GED Equivalent

Job description

Baylor Scott & White Health is seeking a Patient Services Specialist 1 to provide front-desk and administrative support in a physician office setting. You will assist patients with check-in/check-out, scheduling, insurance verification, and phone inquiries while ensuring a patient-centered experience.

The role emphasizes accurate data entry, courteous communication, and basic financial interactions. Prior experience is helpful, but a HS diploma and strong patient service skills are essential for