Patient Access Specialist — Front Desk & Billing

Children's Hospital of Philadelphia; Philadelphia (Philadelphia County); On-site; USD 29,000 - 36,000; Full time

Job summary

Children's Hospital of Philadelphia (CHOP) is seeking a Patient Services Representative to greet patients and families, collect demographics, and handle insurance information in a fast-paced ambulatory setting. The role includes check-in/out, eligibility verification, and daily billing tasks while maintaining HIPAA compliance.

The position supports appointment scheduling, phone triage, and coordination with on-call providers.

Qualifications

• High School Diploma or GED required.
• At least 1 year of patient services or health-care registration experience preferred.
• Experience with medical records, billing, and customer service is a plus.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Greet patients and families and collect demographic and insurance information.
• Check in/out and verify insurance eligibility using EPIC.
• Assist in scheduling, payments processing, and referrals/authorizations.
• Answer phones promptly and document messages accurately.
• Support daily office operations and HIPAA-compliant record handling.

Skills

Customer service

Verbal communication

Written communication

HIPAA knowledge

Education

High School Diploma / GED

Tools

EPIC

Job description

Children's Hospital of Philadelphia (CHOP) is seeking a Patient Services Representative to greet patients and families, collect demographics, and handle insurance information in a fast-paced ambulatory setting. The role includes check-in/out, eligibility verification, and daily billing tasks while maintaining HIPAA compliance.

The position supports appointment scheduling, phone triage, and coordination with on-call providers.