Patient Services Representative - Care Network - Kennett Square

Children's Hospital of Philadelphia; Kennett Square (Chester County); Sur place; USD 29 000 - 36 000; Temps partiel

Résumé du poste

Children’s Hospital of Philadelphia (CHOP) in Kennett Square, PA, is seeking a part-time Patient Services Representative. The role supports patient access, scheduling, billing, and clinical workflow in a busy pediatric primary care setting.

This position emphasizes compassionate service, accurate data handling, and teamwork across clinical and operational staff. The PSR will assist with patient registration, insurance verification, and financial counseling while maintaining CHOP’s iCARE values

Qualifications

• Clear verbal and written communication skills are required.
• Strong interpersonal skills to interact with patients and families.
• Ability to maintain confidentiality and professionalism in all interactions.

Responsabilités

• Provide welcoming, prompt, and respectful customer service, including scheduling and registering appointments.
• Perform PARC EPIC functions and daily eligibility verifications following access standards.
• Reconcile daily services, process payments, and communicate financial responsibility to patients and families.
• Answer phones, verify and document contact information, and route calls and messages appropriately.
• Support families with MyCHOP activation and portal enrollment; assist with pre-check for efficient check-in.
• Maintain patient records, schedules, and documentation in compliance with HIPAA.

Connaissances

Verbal and written communication

Interpersonal skills

Confidentiality & professionalism

Formation

High School Diploma/GED

Description du poste

Seeking Breakthrough Makers

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

SHIFT

Any (United States of America)

Seeking Breakthrough Makers

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care - and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview

PSRs serve as the operational gateway to care delivery, helping ensure patients and families experience a seamless, informed, and compassionate entry into the healthcare system while supporting access and overall financial integrity. PSRs are responsible for supporting patient access, registration accuracy, financial clearance, and service excellence. This role plays a critical part in patient experience, operational flow, and revenue integrity across the organization. Team members serve as trusted guides for patients and families while partnering closely with clinical and operational teams to ensure efficient, accurate, and compassionate service delivery. Other duties, administrative support, and projects as required.

Location

CHOP Pediatric Primary Care, Kennett Square

Address: 817 E Baltimore Pike Ste A, Kennett Square, PA 19348

Work Schedule

(Part-Time) (31 hours per week)

• Monday: 8am - 7pm
• Wednesday: 8am - 8pm
• Friday: 7:30am - 5pm

What You Will Do

• Provide welcoming, prompt, and respectful customer service, which includes scheduling and registering appointments, informing of delays, addressing family complaints, and escalating complaints as necessary.
• Perform PARC (PATIENT ACCESS & REVENUE CYCLE) EPIC functions while ensuring accuracy, and run daily eligibility verifications, following organization access and intake standards.
• Reconciliation of daily services to include collection and processing of payments received, reimbursements, creating and/or obtaining insurance referrals and authorizations needed. Communicate financial responsibility to patients/families.
• For sites responsible for incoming/outbound calls: Answer phones promptly with minimal downtime between calls, monitor call service levels, accurately verify and document contact information and messages, and provide appropriate information to callers as warranted. Communicate in a courteous, caring manner to all customers as needed. Check voicemails if applicable for your site.
• Communicate with patients and families in accordance with CHOP's iCARE values.
• Escalate workflow issues and family issues as appropriate. Provide Family Relations contact information to families if needed.
• Offer and support families with MyCHOP activation for enrollment and troubleshooting of the portal. Encourage utilization of pre-check to support efficient and prompt check-in.
• Perform administrative tasks as assigned such as sorting and delivering mail, faxes (RightFax), medical records, and other correspondence; and photocopying and faxing documents. Scan, upload, and route documents accurately while safeguarding PHI.
• Daily maintenance of patient records and daily schedules while adhering to CHOP policy and procedure, and upholding all HIPAA and documentation standards.
• Actively participate in team huddles and meetings.
• Clean and maintain an organized workspace and ensure that waiting areas are kept tidy as needed.
• Completion of necessary work queues as assigned and various other daily reports.
• Maintain and monitor key performance metrics to ensure goals are met, resources are used effectively, and operational performance is consistently achieved.
• PSRs may need to cover and rotate to other sites and locations. Location and hours may vary. If shifts or staffing needs are available at other locations, PSRs will be asked to support and cover open shifts as needed.

Education Qualifications

• High School Diploma/GED - Required

Experience Qualifications

• At least one (1) year Patient Services Representative experience in a role that consisted of health care, registration, physician billing, medical records, medical office work and relatable customer service - Preferred

Skills And Abilities

• Good verbal and written communications skills. (Required proficiency)
• Good interpersonal skills. (Required proficiency)
• Ability to maintain confidentiality and professionalism (Required proficiency)

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine.

Learn more.

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SALARY RANGE

$21.05 - $26.35 Hourly

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.