Patient Access Specialist – Front Desk & Billing

Community Health Network (Indianapolis); Carmel (IN); On-site; USD 33,000 - 45,000; Full time

Job summary

Community Health Network is hiring an Associate Patient Access Representative (APAR) for the Carmel area. The role handles first contact duties, including check-ins, registrations, and financial clearance for visits.

The APAR will verify insurance, collect payments, and ensure accurate patient data in the electronic health record, supporting smooth patient flow across ambulatory and hospital settings.

Qualifications

• High School Diploma or GED required.
• 1+ years in a healthcare office setting and/or strong customer service background preferred.
• Proficient in registrations (inpatient, outpatient, and emergency admissions).
• Monitors and processes admissions, discharges, and transfers when applicable.

Responsibilities

• Greet visitors and handle patient check-ins and scheduling.
• Verify insurance, collect payments, and communicate coverage information to patients.
• Ensure accuracy of patient demographics and health information in the EHR.
• Maintain compliance and prepare patients administratively and financially for visits.
• Utilize EPIC work queue to pre-register scheduled patients.

Skills

Customer service

Registration & admissions

Communication (in person & phone)

Attention to detail

Education

High School Diploma or GED

Tools

EPIC

Job description

Community Health Network is hiring an Associate Patient Access Representative (APAR) for the Carmel area. The role handles first contact duties, including check-ins, registrations, and financial clearance for visits.

The APAR will verify insurance, collect payments, and ensure accurate patient data in the electronic health record, supporting smooth patient flow across ambulatory and hospital settings.