Patient Access Specialist: Friendly Registration & Billing

Intuitive Health; Radcliff (KY); On-site; USD 19,000 - 25,000; Part time

Job summary

Intuitive Health is seeking a Patient Access Advocate for a part-time shift in the Baptist Health partnership. You will greet patients, verify insurance, collect payments, register visits, and support front-desk operations to ensure a smooth patient experience at registration and exit.

Responsibilities include data entry, accuracy checks, and coordinating with staff to provide courteous service, directions, and follow-up communication while maintaining HIPAA compliance.

Qualifications

• Minimum Typing Speed of 50wpm.
• Flexibility.
• Technical Capacity.
• Basic knowledge in Microsoft Office Products (Word, Excel, Outlook).
• High school diploma or GED.
• A minimum of 6 months of work experiences in healthcare setting or one year customer service background.
• Basic understanding of insurance preferred.
• Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred.
• Exceptional communication skills and customer service is required.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write simple correspondence.
• Ability to effectively present information to patients and other employees in the organization.
• Basic math skills including the ability to add, subtract, multiply and divide.
• Ability to apply common sense to carry out detailed written or oral instructions.
• Ability to deal with problems in standardized situations.
• Ability to work independently, self-directed and work with individuals with diverse background.
• Analytical and problem solving skills.
• Ability to manage conflict and appropriately request the help of a supervisor when needed.

Responsibilities

• Greet patients in a friendly, courteous and professional manner in both in person and over the phone.
• Check patients in and out.
• Perform visit closure activities to include collecting payment, and any follow up activities that may be necessary for patient care.
• Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly. Collect copayments, coinsurance, deductibles.
• Assist staff and patients with clerical duties as needed, including: copying, scanning and faxing documents.
• Creating and maintaining patient files.
• Answer and screen phone calls and direct to the appropriate individual. Take and direct messages as necessary.
• Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.
• Confirm all paperwork is filled out correctly.
• Make sure front desk, waiting room area and children's play are always clean and presentable.
• Assure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, vacuuming, mopping floors and cleaning counters.
• Encourage a work environment that is friendly and respectful.
• Provide patients and their families with a customer focused, friendly reassuring open environment that encourages patients to return to our ED/UCs.
• Follow all HIPAA policies and procedures.
• Follow all company policies.

Skills

Typing 50 wpm

Customer service

Multitasking

Communication skills

Healthcare experience

Insurance verification knowledge

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Intuitive Health is seeking a Patient Access Advocate for a part-time shift in the Baptist Health partnership. You will greet patients, verify insurance, collect payments, register visits, and support front-desk operations to ensure a smooth patient experience at registration and exit.

Responsibilities include data entry, accuracy checks, and coordinating with staff to provide courteous service, directions, and follow-up communication while maintaining HIPAA compliance.