Patient Access Specialist (Float) — Full-Time, Patient-First

Mercy St. Louis; Saint Charles (MO); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy St. Louis is seeking a Patient Access Representative (Float) for Mercy Clinic Zumbehl to be the first point of contact for patients.

This full-time role supports multiple offsite clinic locations and handles scheduling, registration, insurance verification, and financial clearance. You will collect accurate demographic data, maintain HIPAA compliance, and deliver compassionate service to patients, families, and clinicians while upholding Mercy Service Standards.

Qualifications

• High School Diploma required.
• 1-3 years of clerical and customer service experience preferred.
• Medical office, insurance, or healthcare experience preferred.
• Strong communication, organizational, and computer skills.
• Ability to work in a fast-paced environment with attention to detail.

Responsibilities

• Deliver exceptional customer service to patients, visitors, physicians, and co-workers.
• Schedule appointments and complete patient registration.
• Verify insurance coverage and obtain authorizations as needed.
• Accurately collect and maintain patient demographic and insurance information.
• Assist with financial clearance and patient payments.
• Ensure compliance with HIPAA, Medicare, and regulatory requirements.

Skills

Customer service

Communication

Organization

Computer skills

Attention to detail

Education

High School Diploma

Job description

Mercy St. Louis is seeking a Patient Access Representative (Float) for Mercy Clinic Zumbehl to be the first point of contact for patients.

This full-time role supports multiple offsite clinic locations and handles scheduling, registration, insurance verification, and financial clearance. You will collect accurate demographic data, maintain HIPAA compliance, and deliver compassionate service to patients, families, and clinicians while upholding Mercy Service Standards.