Patient Access Specialist: Fast-Paced, Patient-First Care

Sequel Ortho; Elkhorn (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

OrthoNebraska is seeking a Patient Access Representative to be the patient’s first impression, delivering top-notch service in a fast-paced setting. Responsibilities include accurate entry of patient information, insurance verification, scheduling, and collecting upfront payments.

Ideal candidates have 2+ years of customer service, healthcare experience preferred, and familiarity with EMR systems. Must pass background checks and pre-employment screening.

Qualifications

• High School diploma or equivalent required.
• 2+ years of customer service experience, required.
• 2+ years healthcare experience, preferred.
• 2+ years experience in a fast-paced environment preferred.
• Understanding the revenue cycle is preferred.

Responsibilities

• Always provide exceptional customer service by placing the patients’ needs above all else.
• Preregistration of patient charts, prior to service.
• Insurance verification for eligibility.
• Collect copayments and patient balance payments, in a professional manner.
• Enter patient demographic and insurance information into the EMR efficiently and accurately.
• Check in patient in an efficient, complete, and personalized manner.
• Schedule appointments accurately with patient convenience as a priority.
• Maintain confidentiality and demonstrate respect for patient rights.
• Attend and participate in team meetings and comply with safety policies.

Skills

Customer service

Interpersonal skills

Communication skills

Adaptability

Team player

Critical thinking

Flexibility

Education

High School diploma

Tools

Electronic Medical Record

Job description

OrthoNebraska is seeking a Patient Access Representative to be the patient’s first impression, delivering top-notch service in a fast-paced setting. Responsibilities include accurate entry of patient information, insurance verification, scheduling, and collecting upfront payments.

Ideal candidates have 2+ years of customer service, healthcare experience preferred, and familiarity with EMR systems. Must pass background checks and pre-employment screening.