Patient Access & Appointment Specialist

SequelOrtho; Omaha (NE); On-site; USD 21,000 - 28,000; Full time

Job summary

OrthoNebraska is seeking a Patient Access Representative to serve as the first point of contact for patients in a fast-paced setting. You will verify eligibility, preregister charts, schedule visits, and collect upfront payments while delivering outstanding service.

Ideal candidates have a high school diploma and 2+ years in customer service, plus healthcare exposure. Attention to detail, confidentiality, and teamwork are essential in this role.

Qualifications

• High School diploma or equivalent.
• 2+ years of customer service experience.
• 2+ years healthcare experience preferred.
• Knowledge of revenue cycle preferred.
• Proficient with EMR and related software.

Responsibilities

• Provide exceptional customer service to patients.
• Preregistration of patient charts and insurance verification.
• Enter patient demographics and insurance data into EMR accurately.
• Schedule appointments and collect copayments professionally.
• Assist patients with wayfinding and paperwork when needed.
• Maintain confidentiality and follow safety and regulatory requirements.

Skills

Customer service

Interpersonal skills

Communication

Team player

Adaptability

Education

High School diploma

Tools

EMR software

Job description

OrthoNebraska is seeking a Patient Access Representative to serve as the first point of contact for patients in a fast-paced setting. You will verify eligibility, preregister charts, schedule visits, and collect upfront payments while delivering outstanding service.

Ideal candidates have a high school diploma and 2+ years in customer service, plus healthcare exposure. Attention to detail, confidentiality, and teamwork are essential in this role.