Patient Access Representative - Emergency Department (Sunday Overnight, 1:00 AM-7:00 AM)

OrthoNebraska; Omaha (NE); On-site; USD 32,000 - 52,000; Full time

Job summary

OrthoNebraska in Omaha, NE is seeking a Patient Access Representative to be the first point of contact for patients. You will provide friendly, efficient service, register patients, verify insurance, and collect payments while ensuring accurate data entry in the EMR.

Ideal candidates have at least 2 years of customer service experience, familiarity with healthcare environments, and strong communication skills in a fast-paced setting.

Qualifications

• Understanding the revenue cycle is preferred.
• Proficient with the use of an Electronic Medical Record system.
• Interpersonal skills: welcoming, empathetic, professional, and communicative.

Responsibilities

• Provide exceptional customer service by prioritizing patient needs.
• Pre-register patient charts and verify insurance eligibility.
• Collect copayments and patient balances professionally.
• Enter patient demographic and insurance data into the EMR accurately.
• Schedule appointments with patient convenience as a priority.
• Assist patients with wayfinding and paperwork when needed.
• Maintain confidentiality and respect patient rights.
• Attend team meetings and participate even if outside normal hours.
• Comply with OSHA and The Joint Commission requirements.
• Perform all other duties as assigned.

Skills

Revenue cycle knowledge

EMR software experience

Customer service & communication

Education

High School diploma

Job description

OrthoNebraska creates the inspired healthcare experience all people deserve by giving people a direct path to personalized care and life-enhancing outcomes. With a focus on safety and people, we set the bar high in providing high-quality care with an unmatched experience. Our team members are critical to our success and growth and are rewarded for their dedication and hard work.

Position Summary

The Patient Access Representative serves as the patient’s first impression of OrthoNebraska. We are looking for an individual who can provide top-notch service, in a fast-paced environment and exceed the expectations of our patients. Some primary functions of this role include, but are not limited to, accurate entry of patient information into the chart, insurance verification, scheduling future appointments and the collection of upfront payments.

Education: High School diploma or equivalent required.

Experience:2+ years of customer service-related experience, required. 2+ years prior healthcare experience, preferred. 2+ years experience working in a fast-paced environment preferred.

Knowledge/Skills/Abilities

• Understanding the revenue cycle is preferred.
• Proficient with the use of an Electronic Medical Record and/or a background utilizing computer software programs in the workplace.
• Interpersonal skills required for this role include welcoming personality, customer service focus, empathetic, positive and professional image, team player, strong communication skills, critical thinking skills, adaptability, and flexibility.

Essential Job Functions

• Always provide exceptional customer service by placing the patients’ needs above all else.
• Utilization of multiple computer software programs, simultaneously.
• Preregistration of patient charts, prior to service Insurance verification for eligibility Collect copayments and patient balance payments, in a professional manner.
• Enter patient demographic and insurance information into the Electronical Medical Record efficiently and accurately Check in patient in an efficient, complete, and personalized manner.
• Schedule appointments accurately with patient convenience as a priority.
• Leave a lasting impression that differentiates OrthoNebraska from other organizations.
• Assist patients with wayfinding within our campus.
• Assist patients with paperwork, when necessary.
• Maintain confidentiality and demonstrate respect for patient rights.
• Regularly attend and actively participate in team meetings, which may be held outside of normal business hours.
• Comply with safety activities, policies and procedures and regulatory requirements such as OSHA and The Joint Commission.
• Team member is responsible for all other duties as assigned.

Physical requirements

This position is classified as Sedentary Work in the Dictionary of Occupational Titles, requiringthe exertion of up to 10 pounds of force occasionally) up to (33% of the time) and/or a negligible amount of forcefrequently (33%-66% of the time) to lift, carry, push, pull or otherwise move objects, including the human body.Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Must be able to pass background check. We also conduct pre-employment physical and drug testing. Any job offer will be contingent upon successful completion of a pre-employment physical with a drug screen, background check and obtaining active licensures per job requirements.