Patient Access Specialist — Fast-Paced Healthcare

OrthoNebraska; Omaha (NE); On-site; USD 32,000 - 52,000; Full time

Job summary

OrthoNebraska in Omaha, NE is seeking a Patient Access Representative to be the first point of contact for patients. You will provide friendly, efficient service, register patients, verify insurance, and collect payments while ensuring accurate data entry in the EMR.

Ideal candidates have at least 2 years of customer service experience, familiarity with healthcare environments, and strong communication skills in a fast-paced setting.

Qualifications

• Understanding the revenue cycle is preferred.
• Proficient with the use of an Electronic Medical Record system.
• Interpersonal skills: welcoming, empathetic, professional, and communicative.

Responsibilities

• Provide exceptional customer service by prioritizing patient needs.
• Pre-register patient charts and verify insurance eligibility.
• Collect copayments and patient balances professionally.
• Enter patient demographic and insurance data into the EMR accurately.
• Schedule appointments with patient convenience as a priority.
• Assist patients with wayfinding and paperwork when needed.
• Maintain confidentiality and respect patient rights.
• Attend team meetings and participate even if outside normal hours.
• Comply with OSHA and The Joint Commission requirements.
• Perform all other duties as assigned.

Skills

Revenue cycle knowledge

EMR software experience

Customer service & communication

Education

High School diploma

Job description

OrthoNebraska in Omaha, NE is seeking a Patient Access Representative to be the first point of contact for patients. You will provide friendly, efficient service, register patients, verify insurance, and collect payments while ensuring accurate data entry in the EMR.

Ideal candidates have at least 2 years of customer service experience, familiarity with healthcare environments, and strong communication skills in a fast-paced setting.