Patient Access Specialist - Fast, Compassionate Care

R1 RCM Holdco Inc.; United States; On-site; USD 22,000 - 29,000; Full time

Job summary

R1 RCM Inc. is seeking a Patient Access Representative to join our team at Ascension St Vincent's Southside Hospital in Jacksonville, FL. This frontline role focuses on compassionate, accurate patient access and registration to support hospital operations and revenue cycle success.

You will register patients, collect co-pays and provide cost estimates while coordinating with nurses and care teams to ensure smooth patient flow and positive patient experiences in a busy healthcare setting.

Qualifications

• Exceptional customer service experience and interpersonal skills.
• Ability to remain composed and professional in a fast-paced environment.
• Pass background check, drug test, and vaccination requirements.

Responsibilities

• Provide exceptional customer service and assist patients with the check-in process across multiple computer systems.
• Answer phones and gather accurate patient information quickly.
• Support timely access to care by minimizing delays in registration and answering questions clearly.
• Build trust with patients during moments of anxiety or stress.
• Navigate insurance plans, enter demographics, collect co-pays and provide cost estimates.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High School Diploma or GED

Job description

R1 RCM Inc. is seeking a Patient Access Representative to join our team at Ascension St Vincent's Southside Hospital in Jacksonville, FL. This frontline role focuses on compassionate, accurate patient access and registration to support hospital operations and revenue cycle success.

You will register patients, collect co-pays and provide cost estimates while coordinating with nurses and care teams to ensure smooth patient flow and positive patient experiences in a busy healthcare setting.