Compassionate Patient Access Specialist

R1 RCM, Inc.; Panama City (FL); Sur place; USD 22 000 - 29 000; Plein temps

Résumé du poste

R1 RCM, Inc. in Florida is seeking a Patient Access Representative to be the first point of contact for patients, ensuring fast, compassionate access to care across multiple systems.

You will support the check-in process at Ascension Sacred Heart Bay Medical Center in Panama City, with shifts Wed 12:00 am–6:00 am and Thu–Sat 6:00 pm–6:00 am, and be trained to handle registration, insurance verification, and cost estimates while delivering exceptional service.

Qualifications

• Exceptional customer service experience
• Strong composure and professionalism in a fast-paced environment
• Ability to multitask and prioritize quickly with high attention to detail
• Comfortable with shifting priorities based on patient needs
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)
• High School Diploma or GED
• Ability to pass background check, drug test, and meet vaccination requirements

Responsabilités

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

Connaissances

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Front desk experience

Formation

High School Diploma or GED

Description du poste

R1 RCM, Inc. in Florida is seeking a Patient Access Representative to be the first point of contact for patients, ensuring fast, compassionate access to care across multiple systems.

You will support the check-in process at Ascension Sacred Heart Bay Medical Center in Panama City, with shifts Wed 12:00 am–6:00 am and Thu–Sat 6:00 pm–6:00 am, and be trained to handle registration, insurance verification, and cost estimates while delivering exceptional service.