Front Desk Champion - Family Medicine Clinic

Henry-Ford-Health-2; Clinton Charter Township (MI); On-site; USD 34,000 - 42,000; Full time

Job summary

Henry Ford Health in Fraser, MI is seeking a Clinic Service Representative for Family Medicine. You will greet patients, check in, verify insurance, and discuss financial responsibilities, ensuring a welcoming experience from entry to exit.

In this full-time daytime role, you will support registration activities, manage patient charts, and collaborate with clinic staff to keep workflows smooth and patient-centered. This position emphasizes service excellence in a busy environment.

Qualifications

• High School Diploma or equivalent.
• Ability to perform calculations, complete forms, and utilize computer information systems.
• Strong interpersonal skills for effective communication with diverse populations.
• Basic computer skills, including navigating software, email, and logging in/out of systems.
• Dependable, punctual, and able to work within a team setting.

Responsibilities

• Greet and check in patients, ensuring accurate registration and insurance verification.
• Handle cash collections and discuss general financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes efficiently.
• Provide excellent customer service to patients, visitors, and medical staff in person and over the phone.
• Work collaboratively in a fast-paced environment, managing multiple tasks with frequent interruptions.

Skills

Customer service

Interpersonal skills

Cash handling

Multitasking

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

Henry Ford Health in Fraser, MI is seeking a Clinic Service Representative for Family Medicine. You will greet patients, check in, verify insurance, and discuss financial responsibilities, ensuring a welcoming experience from entry to exit.

In this full-time daytime role, you will support registration activities, manage patient charts, and collaborate with clinic staff to keep workflows smooth and patient-centered. This position emphasizes service excellence in a busy environment.