Patient Access Specialist - Evening Shift (32 hrs)

Mass General Brigham; Dover (NH); On-site; USD 24,000 - 35,000; Part time

Job summary

Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, seeks a Patient Access Representative to manage admissions, scheduling and registration in the Women & Children’s department. The role is 32 hours per week, Wednesdays through Saturdays, 1:30pm - 10pm, onsite at 789 Central Avenue in Dover, NH.

The ideal candidate will excel in customer service, handle financial conversations with patients for cost transparency, and collaborate with internal and external customers to ensure

Qualifications

• Will handle admissions, scheduling and registration functions for WDHS.
• Provide exceptional customer service and verify insurance eligibility.
• Gather demographic information and offer applicable documents.

Responsibilities

• Manage inbound and outbound calls and schedule/register patients for services.
• Maintain patient confidentiality and communicate with internal/external customers.
• Monitor KPIs to align with WDHS and Partners Revenue Cycle Patient Access Standards.

Skills

Customer service

Verbal communication

Data entry

Job description

Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, seeks a Patient Access Representative to manage admissions, scheduling and registration in the Women & Children’s department. The role is 32 hours per week, Wednesdays through Saturdays, 1:30pm - 10pm, onsite at 789 Central Avenue in Dover, NH.

The ideal candidate will excel in customer service, handle financial conversations with patients for cost transparency, and collaborate with internal and external customers to ensure