Patient Access I

massgeneralbrigham; Dover (NH); On-site; USD 24,000 - 35,000; Full time

Job summary

Wentworth-Douglass Hospital in Dover, NH is seeking a Patient Access Representative for the Women & Children's department. The role handles admissions, scheduling, and registration for laboring moms, NICU, and pediatric patients in an evening shift schedule.

This position requires strong customer service, effective communication, and the ability to discuss costs with patients while ensuring accurate data capture and insurance verification.

Qualifications

• Experience in hospital admissions and patient registration preferred.
• Excellent customer service and communication skills.
• Ability to discuss costs with patients and collect demographic information.
• Proficient with insurance verification and eligibility checks.

Responsibilities

• Handle admissions, scheduling, and registration for WDHS.
• Maintain patient confidentiality and KPI targets.
• Manage inbound/outbound calls and coordinate appointments.
• Use enterprise systems to schedule and bill patients.

Skills

Customer service

Communication skills

Financial conversations

Team collaboration

Education

High school diploma

Tools

Registration software

Job description

Site: Wentworth-Douglass Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Located at Wentworth-Douglass Hospital in Dover NH, this position is 32 hours per week, Wednesdays through Saturdays, 1:30pm - 10pm. The Patient Access Representative is an admissions based position in our Women & Children's department. The ideal candidate will be confident and have the ability to think on their feet as they will handle the admissions process for laboring moms, NICU and pediatrics patients.

Qualifications

The Patient Access representative will be responsible for the admissions, scheduling and registration functions for Wentworth Douglass Health Systems (WDHS). The individual specializes in providing exceptional customer service, creating new patient medical records, verifying insurance eligibility, collecting demographic information and offering applicable documents. The Patient Access representative must be able to hold in-depth financial conversations with patients in order to provide cost transparency and improve financial success of the organization.

The Patient Access representative is typically the first point of contact for patients entering WDHS and is responsible for managing both in and outbound calls as well as scheduling and registering patients for services utilizing enterprise-wide computer-based systems. All Patient Access staff will effectively communicate and collaborate with both internal and external customers in a team environment to ensure effective and accurate patient scheduling, registration, billing and ultimately the overall financial success of the organization. In addition, they will maintain a focus on customer service and patient confidentiality as well as Key Performance Indicators (KPI) to align with WDHS and Partners Revenue Cycle Patient Access Standards.

Additional Job Details (if applicable)

Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Remote Type

Onsite

Work Location

789 Central Avenue

Scheduled Weekly Hours

32

Employee Type

Regular

Work Shift

Evening (United States of America)

Pay Range

$17.71 - $25.28/Hourly

Grade

2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process m