Patient Care Admin Specialist

Mass General Brigham; Dover (NH); Sur place; USD 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

Benefits package

Résumé du poste

Wentworth Health Partners’ comprehensive women’s health center in Dover, NH is seeking a Clinic/Practice Assistant to support administrative and clinical operations in a high-volume outpatient setting. The role includes scheduling, patient check-in/out, billing support, and ensuring a welcoming patient experience.

Ideal candidates are organized, collaborative, and capable of managing multiple tasks with clear communication. Onsite work with standard daytime hours. 40 hours weekly.

Qualifications

• High school diploma or equivalent required.
• Up to one year of healthcare office experience required.
• Basic proficiency with Microsoft Office applications.
• Knowledge of office procedures, including filing, copying, scanning, printing, and faxing.
• Ability to use a phone system, manage non-routine calls, and resolve routine issues appropriately.
• Clear and effective verbal and written communication skills, including composing and editing emails, memos, and letters and taking complete, accurate messages.
• Strong organization and time-management skills, with the ability to manage multiple tasks, follow established protocols, and work effectively within systems.

Responsabilités

• Perform routine administrative and clerical duties that support the clinical service and physician practice.
• Schedule patient appointments and maintain accurate appointment records.
• Welcome and assist patients throughout their visit.
• Answer incoming calls, respond to routine questions, take messages, and route inquiries appropriately.
• Support check-in, check-out, patient flow, and waiting room activity.
• Process referrals, diagnostic and laboratory orders, prior authorizations, and registration information.
• File and scan documents, print schedules, and maintain patient records.
• Obtain medical records and laboratory test results.
• Process patient billing forms and, when required, accept co-payments.
• Open and distribute mail and faxes, and prepare forms, records, schedules, and memos as directed.
• Provide general support to practice leadership, clinicians, and colleagues.

Connaissances

Customer service

Communication

Phone handling

Organization

Time management

Microsoft Office

Formation

High school diploma

Outils

Microsoft Office

Description du poste

Wentworth Health Partners’ comprehensive women’s health center in Dover, NH is seeking a Clinic/Practice Assistant to support administrative and clinical operations in a high-volume outpatient setting. The role includes scheduling, patient check-in/out, billing support, and ensuring a welcoming patient experience.

Ideal candidates are organized, collaborative, and capable of managing multiple tasks with clear communication. Onsite work with standard daytime hours. 40 hours weekly.