Patient Access Specialist – Evening Shift

Inova Health; Alexandria (VA); Presencial; USD 25.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision coverage

Retirement matching

Education assistance and student loan

Mental health support

Paid time off

Descripción de la vacante

Inova Health is seeking a dedicated Patient Access Associate at the Lorton Health Center for full-time, 3:00 p.m. – 11:30 p.m. Monday–Friday with every-other-weekend shifts.

You will admit and schedule patients, verify insurance, and provide financial counseling while upholding Service Excellence standards. Inova Health is a nationally recognized health system prioritizing safety, quality, and patient experience.

Formación

• Education: High School Diploma or GED.
• Preferred: 1 year customer service experience or 1 year in a healthcare setting.

Responsabilidades

• Patient Intake, Registration and Documentation: Registers patients, verifies identity and insurance, collects basic information, enters demographics, and scans forms.
• Administrative & Technology Operations: Scans documents, answers phones, and uses electronic medical record (EMR) and eligibility tools.
• Case Management Tasks: Notifies case managers and documents referrals.
• Financial Counseling: Provides estimates and collects payments.
• Insurance & Contract Coordination: Verifies basic eligibility and coverage.
• Inquiries & Patient Concerns: Answers routine questions and escalates issues.
• Kiosk: Assists with check-in and troubleshoots basic issues at patient kiosks.
• Patient Communication & Advocacy: Provides appointment and billing information and offers empathy.

Conocimientos

Customer service

Healthcare setting

Educación

High School Diploma or GED

Descripción del empleo

Inova Health is seeking a dedicated Patient Access Associate at the Lorton Health Center for full-time, 3:00 p.m. – 11:30 p.m. Monday–Friday with every-other-weekend shifts.

You will admit and schedule patients, verify insurance, and provide financial counseling while upholding Service Excellence standards. Inova Health is a nationally recognized health system prioritizing safety, quality, and patient experience.