Patient Access Specialist - Elevate Patient Experience

CHI; Omaha (NE); On-site; USD 24,000 - 34,000; Full time

Job summary

CHI Health Lakeside in Omaha, NE is seeking a Patient Access Representative to serve as the first point of contact for patients and manage accurate registration, insurance verification, and confidential documentation in the EHR. You will communicate financial responsibilities and collect payments, while ensuring patient-centered care.

The role requires a high school diploma or GED and at least one year of healthcare exposure, with proficiency in Microsoft Office and data entry; HIPAA privacy

Qualifications

• High School diploma or GED at hire.
• At least 1 year of healthcare-related experience with patient registration and documentation.
• Knowledge of health insurance payers and real-time eligibility verification.
• Excellent communication and HIPAA privacy adherence.
• Proficient in Microsoft Office and data entry.

Responsibilities

• Register patients and verify insurance eligibility.
• Schedule appointments and process medical records.
• Explain financial responsibilities and collect payments.
• Answer inquiries and route calls; maintain front-office professionalism.
• Participate in team huddles to meet productivity and quality benchmarks.

Skills

Communication

HIPAA privacy

Data entry

Microsoft Word

Microsoft Excel

Insurance eligibility

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

CHI Health Lakeside in Omaha, NE is seeking a Patient Access Representative to serve as the first point of contact for patients and manage accurate registration, insurance verification, and confidential documentation in the EHR. You will communicate financial responsibilities and collect payments, while ensuring patient-centered care.

The role requires a high school diploma or GED and at least one year of healthcare exposure, with proficiency in Microsoft Office and data entry; HIPAA privacy