Patient Access Representative

CHI Health Midlands; Papillion (NE); On-site; USD 36,000 - 48,000; Full time

Job summary

CHI Health Midlands is seeking a Patient Access Representative to be the first point of contact for patients, handling registration, insurance verification, and front-office duties. You will support revenue cycle processes and ensure HIPAA-compliant, accurate documentation in the EHR system.

The role involves scheduling, patient inquiries, routing calls, and collaborating with team members to meet productivity and quality targets in a hospital setting.

Qualifications

• High School Diploma or GED required at hire.
• 1 year of relevant healthcare or patient access experience preferred.
• Strong understanding of insurance payers and real-time eligibility verifications.

Responsibilities

• Schedule appointments and process medical records.
• Verify insurance eligibility and communicate financial responsibilities to patients.
• Provide accurate billing estimates and collect payments at the point of service.

Skills

Communication skills

Data entry

Customer service

Education

High School diploma or GED

Tools

Microsoft Office (Word, Excel)

Electronic Health Records

Job description

Job Summary and Responsibilities

As our Patient Access Representative, you will serve as the essential first point of contact for patients, ensuring a seamless and positive healthcare experience. You will play a critical role in our revenue cycle by managing accurate patient registration, verifying insurance eligibility, and maintaining confidential documentation within our electronic health records. By facilitating smooth access-related workflows and collaborating with internal teams, you will help our facility maintain the highest standards of operational excellence and patient service.

Every day you will utilize multiple healthcare systems to schedule appointments, process medical records, and resolve registration or insurance discrepancies. You will engage with patients to communicate financial responsibilities, provide clear estimates of liabilities, and collect payments at the time of service. Your daily responsibilities will also include answering inquiries, routing calls, maintaining a professional front-office environment, and participating in team huddles to ensure all productivity and quality benchmarks are consistently met.

To be successful in this role, you will possess a high school diploma or GED and ideally have at least one year of relevant experience in a healthcare or patient access setting. You should have a solid foundation in computer software, including Microsoft Office (Word, Excel) and data entry, along with a strong understanding of insurance payers and real-time eligibility verification. We are looking for a detail-oriented professional who excels in communication, upholds strict HIPAA privacy standards, and is dedicated to providing high-quality, patient-centered care.

Job Requirements

Required

• High School Graduate , upon hire or
• High School GED, upon hire and
• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.

Where You'll Work

At CHI Health Midlands we proudly serve Sarpy County and surrounding areas in Nebraska with patient-focused care. When designing our facility, we kept the patient viewpoint in mind, setting a tone for a more comfortable, less stressful hospital stay. We provide our patients with some of the highest quality scores in the country in heart and vascular, emergency, and surgical care. Also, we offer high quality care in diagnostics/radiology, women's care, home care, orthopedics, sleep and breathing disorders.