Night Shift ED Patient Access Specialist

UNC Health Care; Chapel Hill (NC); On-site; USD 26,000 - 37,000; Full time

Job summary

UNC Health Care in Chapel Hill is seeking a full-time Registration Specialist for the Med Center Arrival Services ED. This night-shift role focuses on accurate ADT data, insurance verification, demographics, and timely documentation to support patient safety and billing accuracy.

You will schedule appointments, handle cancellations, and help maintain quality through QA practices, with a requirement of two years of customer service or clerical experience and a HS diploma or GED.

Qualifications

• Two years of customer service and/or clerical experience.
• High school diploma or GED required; higher-level degree may satisfy this requirement.

Responsibilities

• Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary.
• Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible.
• Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients.
• Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.
• Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.

Skills

Customer service

Education

High school diploma or GED

Job description

UNC Health Care in Chapel Hill is seeking a full-time Registration Specialist for the Med Center Arrival Services ED. This night-shift role focuses on accurate ADT data, insurance verification, demographics, and timely documentation to support patient safety and billing accuracy.

You will schedule appointments, handle cancellations, and help maintain quality through QA practices, with a requirement of two years of customer service or clerical experience and a HS diploma or GED.