Patient Access Specialist: Compassionate Registration & Support

ochsner; Meridian (MS); On-site; USD 38,000 - 46,000; Full time

Job summary

Ochsner in Meridian, MS is seeking a friendly patient access representative to greet patients, schedule appointments, and assist with the check-in process.

You will verify identifications, collect information for medical records and coordinate with insurance payers to ensure accurate eligibility and reimbursement while safeguarding privacy.

The role requires strong communication, data entry accuracy, and the ability to manage multiple tasks in a fast-paced healthcare setting.

Qualifications

• Must have computer skills and dexterity for data entry and retrieval.
• Effective verbal and written communication and the ability to present information clearly.
• Proficient with Windows-style applications and role-specific software.
• Strong interpersonal skills.
• Knowledge of healthcare insurance benefits, payer guidelines, and billing regulations.
• Ability to respond to questions from patients and colleagues professionally.
• Excellent organizational, time management, and conflict resolution skills.
• Ability to exercise sound judgment in handling difficult situations.
• Ability to work collaboratively across departments.
• Attention to detail.

Responsibilities

• Provide excellent customer service to all patients, guests, and family members.
• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Ensures all required forms are completed and other paperwork/documents are gathered and accurate.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
• Performs financial analysis of each case and informs patient of financial responsibility.
• Balances Cash drawer daily, prepares deposit slips and follow closing cash drawer process at the end of each shift.
• Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required.

Skills

Data entry

Communication

Windows apps

Interpersonal skills

Billing knowledge

Payor guidelines

Problem solving

Organization

Education

High school diploma or equivalent

Associate's degree

Tools

Windows OS

EHR systems

Job description

Ochsner in Meridian, MS is seeking a friendly patient access representative to greet patients, schedule appointments, and assist with the check-in process.

You will verify identifications, collect information for medical records and coordinate with insurance payers to ensure accurate eligibility and reimbursement while safeguarding privacy.

The role requires strong communication, data entry accuracy, and the ability to manage multiple tasks in a fast-paced healthcare setting.