Patient Access Specialist: Compassionate Registration

Romehosp; City of Rome (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Rome Health is seeking a full-time Patient Access Advisor to join our care team. The role focuses on accurate patient registration, insurance verification, and financial clearance while delivering exceptional service to patients and families.

As the first point of contact, you will collect demographic data, verify benefits, obtain authorizations, and schedule appointments, ensuring compliance with policies and payer requirements.

Qualifications

• High school diploma or GED required.
• Experience in hospital, ambulatory, or medical office setting preferred.
• Strong communication and organizational skills.
• Ability to multitask and work collaboratively in a team environment.
• Basic clinical and computer skills preferred.

Responsibilities

• Register patients accurately and collect required demographic and insurance information.
• Explain required forms and obtain appropriate patient signatures.
• Verify insurance eligibility and benefits and document prior authorizations.
• Obtain or validate authorizations for scheduled procedures, including high-cost medications.
• Validate medical necessity for ordered services.
• Collect patient co-pays, deductibles, and other point-of-service payments.
• Ensure physician orders are complete and compliant with hospital policies.
• Maintain accurate patient records in accordance with organizational, regulatory, and payer requirements.
• Deliver compassionate, professional customer service while assisting patients and their families.
• Schedule outpatient appointments and procedures, coordinate scheduling with providers and ancillary departments, and provide patients with appointment instructions and preparation information.

Skills

Communication

Organizational skills

Team collaboration

Multitasking

Basic computer skills

Education

High school diploma or GED

Job description

Rome Health is seeking a full-time Patient Access Advisor to join our care team. The role focuses on accurate patient registration, insurance verification, and financial clearance while delivering exceptional service to patients and families.

As the first point of contact, you will collect demographic data, verify benefits, obtain authorizations, and schedule appointments, ensuring compliance with policies and payer requirements.