Patient Access & Registration Specialist

Romehosp; City of Rome (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

403(b) plan with company match

Health Savings Account (HSA)

Vision and Dental insurance

Employee discounts

Job summary

Rome Health in Rome, NY is seeking a full-time Patient Access Advisor to serve as the first point of contact for patients, ensuring accurate registration, insurance verification, and financial clearance while delivering exceptional service.

You will collect demographic and insurance information, explain forms, obtain signatures, schedule outpatient appointments, and maintain compliant patient records, all while supporting patients and their families with professionalism and empathy.

Qualifications

• High school diploma or GED required.
• Experience in hospital, ambulatory, or medical office setting preferred.
• Strong communication and organizational skills.
• Ability to multitask and work collaboratively in a team environment.
• Basic clinical and computer skills preferred.

Responsibilities

• Register patients accurately and collect required demographic and insurance information.
• Explain required forms and obtain appropriate patient signatures.
• Verify insurance eligibility and benefits and document prior authorizations.
• Obtain or validate authorizations for scheduled procedures, including high-cost medications.
• Validate medical necessity for ordered services.
• Collect patient co-pays, deductibles, and other point-of-service payments.
• Ensure physician orders are complete and compliant with hospital policies.
• Maintain accurate patient records in accordance with organizational, regulatory, and payer requirements.
• Deliver compassionate, professional customer service while assisting patients and their families.
• Schedule outpatient appointments and procedures, coordinate scheduling with providers and ancillary departments, and provide patients with appointment instructions and preparation information.

Skills

Communication

Organizational skills

Multitasking

Teamwork

Basic computer skills

Customer service

Education

High school diploma or GED

Job description

Rome Health in Rome, NY is seeking a full-time Patient Access Advisor to serve as the first point of contact for patients, ensuring accurate registration, insurance verification, and financial clearance while delivering exceptional service.

You will collect demographic and insurance information, explain forms, obtain signatures, schedule outpatient appointments, and maintain compliant patient records, all while supporting patients and their families with professionalism and empathy.