Patient Access Navigator — Compassionate Front Desk

Rome Health; City of Rome (NY); Sur place; USD 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision

HSA with employer contributions

403(b) retirement plan with company b

Résumé du poste

Rome Health in New York seeks a full-time Patient Access Advisor to join our care team. You will be the first point of contact, handling registration, insurance verification, and financial clearance with a commitment to compassionate service.

Responsibilities include collecting demographics, verifying benefits, obtaining authorizations, scheduling appointments, and delivering accurate, courteous support to patients and families in a fast-paced hospital setting.

Qualifications

• High school diploma or GED required.
• Prior experience in a hospital, ambulatory, or medical office setting preferred.
• Strong communication and organizational skills.
• Ability to multitask and work collaboratively in a team environment.
• Basic clinical and computer skills preferred.

Responsabilités

• Register patients accurately and collect required demographic and insurance information.
• Explain required forms and obtain appropriate patient signatures.
• Verify insurance eligibility and benefits and document prior authorizations.
• Obtain or validate authorizations for scheduled procedures, including high-cost medications.
• Validate medical necessity for ordered services.
• Collect patient co-pays, deductibles, and other point-of-service payments.
• Ensure physician orders are complete and compliant with hospital policies.
• Maintain accurate patient records in accordance with organizational, regulatory, and payer requirements.
• Deliver compassionate, professional customer service while assisting patients and their families.
• Schedule outpatient appointments and procedures, coordinate scheduling with providers and ancillary departments, and provide patients with appointment instructions and preparation information.

Connaissances

Strong communication

Multitasking

Teamwork

Basic clinical skills

Basic computer skills

Formation

High school diploma or GED

Description du poste

Rome Health in New York seeks a full-time Patient Access Advisor to join our care team. You will be the first point of contact, handling registration, insurance verification, and financial clearance with a commitment to compassionate service.

Responsibilities include collecting demographics, verifying benefits, obtaining authorizations, scheduling appointments, and delivering accurate, courteous support to patients and families in a fast-paced hospital setting.