Patient Access & Care Concierge

Rome Health; City of Rome (NY); Vor Ort; USD 42.000 - 58.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision coverage

Health Savings Account (HSA)

403(b) retirement plan with company

Life and AD&D insurance

Employee discounts and perks programs

Zusammenfassung

Rome Health is seeking a full-time Patient Access Advisor to join our healthcare team. The Patient Access Advisor serves as the vital first point of contact for patients by ensuring accurate registration, insurance verification, and financial clearance while providing exceptional customer service.

This role supports essential functions including eligibility verification, prior authorizations, and scheduling.

Qualifikationen

• High school diploma or GED required.
• Prior experience in hospital, ambulatory, or medical office preferred.
• Strong communication and organizational skills.
• Ability to multitask and work collaboratively in a team environment.
• Basic clinical and computer skills preferred.

Aufgaben

• Register patients accurately and collect required demographic and insurance information.
• Explain required forms and obtain appropriate patient signatures.
• Verify insurance eligibility and benefits and document prior authorizations.
• Obtain or validate authorizations for scheduled procedures, including high-cost medications.
• Validate medical necessity for ordered services.
• Collect patient co-pays, deductibles, and other point-of-service payments.
• Ensure physician orders are complete and compliant with hospital policies.
• Maintain accurate patient records in accordance with organizational, regulatory, and payer requirements.
• Deliver compassionate, professional customer service while assisting patients and their families.
• Schedule outpatient appointments and procedures, coordinate scheduling with providers and ancillary departments, and provide patients with appointment instructions and preparation information.

Kenntnisse

Strong communication skills

Organizational skills

Team collaboration

Multitasking

Basic clinical skills

Basic computer skills

Ausbildung

High school diploma or GED

Jobbeschreibung

Rome Health is seeking a full-time Patient Access Advisor to join our healthcare team. The Patient Access Advisor serves as the vital first point of contact for patients by ensuring accurate registration, insurance verification, and financial clearance while providing exceptional customer service.

This role supports essential functions including eligibility verification, prior authorizations, and scheduling.