Patient Access Specialist - Compassionate Front Desk

Gastro Care Partners Management Company; Colorado Springs (CO); On-site; USD 24,796 - 35,817; Full time

Job summary

Gastro Care Partners in Colorado Springs, CO is seeking a Patient Access Representative to be the first point of contact for patients. This in-person, full-time role handles registration, scheduling, and check-in with a focus on a welcoming, accurate patient experience.

You will verify demographic and insurance information, educate patients about procedures and billing, and schedule clinical services while maintaining HIPAA compliance and high attention to detail in a fast-paced office.

Qualifications

• High school diploma or equivalent required.
• 1+ year of experience in healthcare, front office, or customer service preferred.
• Strong communication and interpersonal skills with a patient-centered approach.
• Ability to multitask and remain organized in a high-volume environment.
• Proficiency with EMR systems preferred.
• Basic understanding of insurance verification and scheduling processes preferred.
• Strong attention to detail and accuracy.

Responsibilities

• Warmly greet patients, families, and visitors, ensuring a positive and professional first impression.
• Register patients and verify all necessary demographic, insurance, and medical information.
• Provide patient education regarding procedure preparation, insurance requirements, and billing processes.
• Schedule patients for various clinical services with accuracy and efficiency.
• Answer incoming phone calls, address inquiries, and direct calls appropriately.
• Perform a variety of clerical and administrative duties to support daily operations.
• Maintain strict confidentiality and safeguard sensitive patient information at all times to ensure compliance with HIPAA and all organizational policies

Skills

Communication

Multitasking

Attention to detail

EMR experience

Insurance verification

Education

High school diploma or equivalent

Tools

EMR Systems

Job description

Gastro Care Partners in Colorado Springs, CO is seeking a Patient Access Representative to be the first point of contact for patients. This in-person, full-time role handles registration, scheduling, and check-in with a focus on a welcoming, accurate patient experience.

You will verify demographic and insurance information, educate patients about procedures and billing, and schedule clinical services while maintaining HIPAA compliance and high attention to detail in a fast-paced office.