CO - PATIENT ACCESS REPRESENTATIVE

Gastro Care Partners; Colorado Springs (CO); On-site; USD 51,577,000 - 57,308,000; Full time

Job summary

Gastro Care Partners in Colorado Springs is seeking a Patient Access Representative who will greet patients, verify demographics and insurance, schedule services, and support daily front-office operations. This in-person, full-time role emphasizes accuracy and patient-centered service in a busy clinic.

We value HIPAA compliance, clear communication with patients and clinical staff, and a friendly, professional experience from the first interaction through check-in.

Qualifications

• High school diploma or equivalent required.
• 1+ year of experience in healthcare, front office, or customer service preferred.
• Strong communication and interpersonal skills with a patient-centered approach.
• Ability to multitask and stay organized in a high-volume environment.
• Proficiency with EMR systems preferred; basic insurance verification knowledge preferred.
• Strong attention to detail and accuracy.

Responsibilities

• Warmly greet patients, families, and visitors to create a positive first impression.
• Register patients and verify demographic, insurance, and medical information.
• Educate patients on procedure preparation, insurance requirements, and billing processes.
• Schedule patients for clinical services accurately and efficiently.
• Answer incoming calls and direct inquiries appropriately.
• Perform a variety of clerical and administrative duties to support daily operations.
• Maintain confidentiality and HIPAA compliance at all times.

Skills

Customer service

Communication

Multitasking

Attention to detail

HIPAA knowledge

EMR systems

Phone etiquette

Scheduling

Teamwork

Education

High school diploma or equivalent

Tools

EMR systems

Insurance verification software

Job description

Patient Access Representative (Full-Time, In-Person)Location: Colorado Springs, Colorado, United StatesOrganization: Gastro Care PartnersPosition Type: Full-Time | Non-Exempt | In-PersonJoin the Team That Makes Every Patient's Journey Exceptional!Gastro Care Partners is seeking a compassionate, detail-oriented Patient Access Representative to serve as the first point of contact for our patients. This role is essential in ensuring a seamless and welcoming patient experience from registration through scheduling and check-in.In alignment with the organization’s mission to deliver exceptional, patient-centered gastroenterology care, this position supports timely access, operational efficiency, and a high-quality patient experience. The Patient Access Representative plays a critical role in ensuring every interaction reflects our commitment to compassionate service, accuracy, and excellence.At Gastro Care Partners, our vision is to be the leading gastroenterology partner recognized for transforming patient access, care coordination, and operational excellence. This role directly supports that vision by ensuring patients receive timely, organized, and compassionate service from their very first interaction with our organization.Our work is grounded in the following core values, which guide every interaction and decision:Patient First: Every interaction prioritizes empathy, respect, and exceptional serviceIntegrity: We act with honesty, accountability, and transparencyExcellence: We are committed to accuracy, efficiency, and continuous improvementTeamwork: We collaborate to support patients, providers, and each otherInnovation: We embrace improvement that enhances access and patient outcomesWhy You'll Love Working HereBe part of a growing healthcare organization committed to patient-centered careWork alongside supportive leaders and collaborative teammatesMake a meaningful impact on patients and their families every dayOpportunities for professional growth, learning, and career advancementCompetitive compensation and comprehensive benefits packageA culture that values teamwork, respect, and excellenceWork Authorization & Residency RequirementsApplicants must be legally authorized to work in the United States at the time of application and throughout their employment. Gastro Care Partners does not provide employment visa sponsorship now for this position. Additionally, employees hired for this position must reside in the State of Colorado no later than their first day of employment and maintain residency in Colorado throughout their employment in this role.Compensation: $18.00 - $20.00 per hour plus Full BenefitsKey Responsibilities:Warmly greet patients, families, and visitors, ensuring a positive and professional first impression.Register patients and verify all necessary demographic, insurance, and medical information.Provide patient education regarding procedure preparation, insurance requirements, and billing processes.Schedule patients for various clinical services with accuracy and efficiency.Answer incoming phone calls, address inquiries, and direct calls appropriately.Perform a variety of clerical and administrative duties to support daily operations.Maintain strict confidentiality and safeguard sensitive patient information at all times to ensure compliance with HIPAA and all organizational policiesRequired QualificationsHigh school diploma or equivalent required1+ year of experience in healthcare, front office, or customer service preferredStrong communication and interpersonal skills with a patient-centered approachAbility to multitask and remain organized in a high-volume environmentProficiency with EMR systems preferredBasic understanding of insurance verification and scheduling processes preferredStrong attention to detail and accuracyPhysical RequirementsAbility to sit, stand, and walk for extended periods throughout the workdayFrequent use of hands for computer use, phone systems, and documentationAbility to communicate clearly in person and over the phoneOccasional lifting or carrying of up to 20 pounds (e.g., office supplies, files)Ability to bend, reach, and perform routine office-related physical tasks as neededWork EnvironmentFull-time, in-person position in a clinical office settingRegular interaction with patients, providers, and clinical staffFast-paced environment requiring professionalism, adaptability, and teamworkConditions of EmploymentMust successfully pass a criminal background check as a condition of employmentMust successfully pass a pre-employment drug screening, which includes testing for marijuanaContinued employment is contingent upon maintaining compliance with organizational policies and standards