Patient Access Specialist: Check-In, Insurance & Scheduling

Geisinger; Danville (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

Geisinger in Danville, PA is seeking a detail-oriented Patient Access Specialist to check patients in, verify demographics, and ensure all sign-in procedures are completed accurately, while communicating wait times.

The role involves interpreting insurance responses, assigning primary/secondary/tertiary coverage, handling disclosures, collecting fees, coordinating follow-up appointments, processing multi-channel messages, and upholding HIPAA and patient confidentiality in daily office operations.

Qualifications

• Experience with patient check-in and demographic verification.
• Familiarity with insurance responses and ranking (primary/secondary/tertiary).
• Ability to communicate financial responsibility and collect fees.

Responsibilities

• Check patients in for appointments and verify demographics.
• Assure all check-in procedures are completed and monitor patient wait times.
• Read and interpret insurance responses and assign coverage (primary/secondary/tertiary).
• Disclose privacy information, obtain necessary signatures, and collect fees at time of service.
• Schedule follow-up appointments including referrals or specialty services.
• Process multi-channel messages regarding appointments, referrals, prescriptions, and complaints.
• Maintain HIPAA compliance and patient confidentiality; manage recall and reschedule lists.

Skills

Patient check-in

Insurance verification

HIPAA compliance

Financial counseling

Communication

Tools

EHR systems

Job description

Geisinger in Danville, PA is seeking a detail-oriented Patient Access Specialist to check patients in, verify demographics, and ensure all sign-in procedures are completed accurately, while communicating wait times.

The role involves interpreting insurance responses, assigning primary/secondary/tertiary coverage, handling disclosures, collecting fees, coordinating follow-up appointments, processing multi-channel messages, and upholding HIPAA and patient confidentiality in daily office operations.