Patient Access Specialist: Check-In, Scheduling & Billing

Geisinger; State College (Centre County); On-site; USD 32,000 - 46,000; Full time

Job summary

Geisinger in the United States seeks a front line office specialist to greet patients, check in, and support the department’s daily operations. You will schedule future appointments, manage patient payments, and assist with regulatory forms while upholding HIPAA standards.

The role emphasizes efficient patient flow, accurate demographics verification, and coordination with nursing and physician staff to ensure smooth visits and timely follow-ups.

Qualifications

• High school diploma or GED required.
• Minimum 1 year related work experience preferred.
• Front line office duties and patient interactions.

Responsibilities

• Check patients in for appointments and verify demographics.
• Monitor patient wait times and communicate changes.
• Read and interpret insurance responses.
• Assign primary/secondary/tertiary insurance per encounter.
• Obtain necessary signatures and disclose privacy information.
• Explain financial obligations and collect fees at time of service.
• Complete regulatory forms with patients.
• Schedule follow-up appointments including specialty/ancillary services.
• Handle multi-channel messages related to appointments, referrals, prescriptions, and complaints.
• Notify patients of anticipated financial responsibility and collect accordingly.
• Post cash following department guidelines.
• Maintain HIPAA compliance and patient confidentiality.
• Manage work queues to ensure timely resolution of accounts.
• Maintain productivity and quality performance.

Skills

Customer service

Greet patients

Appointment scheduling

HIPAA knowledge

Education

High School Diploma

Job description

Geisinger in the United States seeks a front line office specialist to greet patients, check in, and support the department’s daily operations. You will schedule future appointments, manage patient payments, and assist with regulatory forms while upholding HIPAA standards.

The role emphasizes efficient patient flow, accurate demographics verification, and coordination with nursing and physician staff to ensure smooth visits and timely follow-ups.