Patient Access Specialist: Cardiac Rehab

Charleston Area Medical Center; Elkins (WV); On-site; USD 28,000 - 40,000; Full time

Job summary

Davis Medical Center is seeking a Registration Representative to provide a welcoming first impression, collect accurate patient information, and support clinic operations to ensure efficient patient flow and quality care.

The role emphasizes empathy, clear communication, and teamwork as you handle registrations, scheduling, insurance verifications, and front-end financial tasks in a busy ambulatory setting.

Qualifications

• High School Diploma or GED (Required)
• Basic Life Support (BLS) certification must be obtained during probationary period
• Prior experience in customer service preferred

Responsibilities

• Accurately obtains, verifies, and enters patient demographic, insurance, and financial information in the patient medical record
• Schedules, reschedules, and cancels appointments accurately as needed; may be required to perform reminder calls and missed appointment follow-up
• Schedules any needed return appointments
• Prepares and processes any required packets or forms, providing explanation as needed
• Verifies insurance eligibility, obtains authorizations when applicable, and supports front-end financial processes, including co-pay collections, cash handling and deposits
• Provides courteous, respectful, and professional service to patients, families, and visitors
• Serves as the first impression of the clinic, demonstrating empathy, active listening, and cultural sensitivity
• Responds to patient questions and concerns and assists with conflict resolution in alignment with organizational standards
• Answers multi-line phones and functions as the clinic operator
• Communicates effectively with clinical staff and providers to support patient flow and clinic efficiency; communication methods may also include Teams, email and EHR messages
• Escalates issues and concerns to leadership in a timely and appropriate manner
• Works closely with the PASC and clinic leader to achieve registration related goals and initiatives
• Responsible for coordination of care tasks including obtaining medical records, routing documents for review and signature, faxing and scanning
• Performs other duties as assigned to support clinic operations and patient care

Skills

Organizational skills

Time management

Attention to detail

Communication skills

Customer service

Multitasking

Education

High school diploma or GED

Job description

Davis Medical Center is seeking a Registration Representative to provide a welcoming first impression, collect accurate patient information, and support clinic operations to ensure efficient patient flow and quality care.

The role emphasizes empathy, clear communication, and teamwork as you handle registrations, scheduling, insurance verifications, and front-end financial tasks in a busy ambulatory setting.