Patient Access Specialist: Calm, Compassionate Front Desk

RCM Holdco; Ottumwa (IA); On-site; USD 20,000 - 26,000; Full time

Job summary

R1 is seeking a Patient Access Customer Service Representative to work on-site in Ottumwa, IA. You will be the first point of contact for patients, handling check-in, insurance details, and payments while delivering fast, compassionate service in a busy hospital setting.

You will use multiple computer systems, coordinate with care teams, and assist patients with registration and scheduling, with training provided.

Qualifications

• High School Diploma or GED required.
• Able to pass background check, drug test, and vaccination requirements.
• Experience in patient access or front desk is a plus.

Responsibilities

• Register patients efficiently across multiple computer systems.
• Answer phones and gather accurate patient information quickly.
• Minimize delays in registration to ensure timely access to care.
• Enter demographics and medical data; collect co-pays and provide cost estimates.
• Collaborate with nurses and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High School Diploma or GED

Job description

R1 is seeking a Patient Access Customer Service Representative to work on-site in Ottumwa, IA. You will be the first point of contact for patients, handling check-in, insurance details, and payments while delivering fast, compassionate service in a busy hospital setting.

You will use multiple computer systems, coordinate with care teams, and assist patients with registration and scheduling, with training provided.