Patient Access Specialist - Frontline Care Concierge

Talentify; Fort Dodge (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Parental leave

401K matching

Dental insurance

Health insurance

Paid holidays

Short and long-term disability

Pet insurance

Daily Pay

Tuition reimbursement

Adoption assistance

Job summary

UnityPoint Health in Fort Dodge, IA is seeking a Patient Access Representative who welcomes patients, handles admissions, registrations, insurance verification, and scheduling with precision. You’ll be the first friendly face and guide in the patient journey, ensuring smooth operations and a compliant financial process.

The role emphasizes strong communication, accuracy, and teamwork in a fast-paced hospital setting.

Qualifications

• High School Diploma or equivalent required.
• Two years of customer service OR healthcare related experience preferred.
• Excellent communication and organizational skills.

Responsibilities

• Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system.
• Ensures information source is appropriate and all required documentation are on file.
• Maintains knowledge and understanding of insurance verification and understanding of insurance plans.
• Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.
• Communicates effectively to provide appropriate education regarding patient financial obligations through POS and estimates.
• Participates in performance improvement initiatives and demonstrates initiative to improve quality and customer services with a goal to exceed customer expectations.
• Maintain ability to perform roles associated with patient self service registration processes

Skills

Customer service

Communication skills

Attention to detail

Education

High School Diploma or equivalent

Tools

Insurance verification software

Electronic health records (EHR)

Job description

UnityPoint Health in Fort Dodge, IA is seeking a Patient Access Representative who welcomes patients, handles admissions, registrations, insurance verification, and scheduling with precision. You’ll be the first friendly face and guide in the patient journey, ensuring smooth operations and a compliant financial process.

The role emphasizes strong communication, accuracy, and teamwork in a fast-paced hospital setting.