Patient Access Specialist - Billing & Front Desk

Huntsville Hospital; Alabama; On-site; USD 18,000 - 25,000; Full time

Job summary

Marshall Medical Centers is seeking a Patient Access Clerk to verify patient demographics and insurance, obtain pre-certifications, and collect payments. This role supports accurate billing and serves as a frontline customer service representative for patients and staff.

The position requires basic computer skills (Word, Excel, Outlook) and a high school diploma or GED. Prior healthcare or customer service experience is preferred, with emphasis on courteous communications and problem solving.

Qualifications

• High school diploma or GED.
• Prior healthcare environment and/or customer service experience preferred.
• Working knowledge of computers including Word, Excel, Outlook.

Responsibilities

• Verify demographic information including address, phone number, and insurance.
• Obtain pre-certifications and insurance authorizations for scheduled procedures.
• Collect co-pays, deductibles, and deposits.
• Direct and escort patients and visitors to designated locations.
• Provide resources for billing and payment inquiries.
• Oversee cashier responsibilities in posting payments and deposits.
• Maintain accuracy through vendor services and department policy.
• Complete all required annual competencies.
• Adhere to hospital procedures for outpatient orders.
• Obtain room assignments and communicate admissions to staff.

Skills

Microsoft Word

Excel

Outlook

Money management

Education

High school diploma or GED

Job description

Marshall Medical Centers is seeking a Patient Access Clerk to verify patient demographics and insurance, obtain pre-certifications, and collect payments. This role supports accurate billing and serves as a frontline customer service representative for patients and staff.

The position requires basic computer skills (Word, Excel, Outlook) and a high school diploma or GED. Prior healthcare or customer service experience is preferred, with emphasis on courteous communications and problem solving.