Patient Access & Care Coordination Specialist

Memorial Care; Springfield (IL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Paid time off

401(k) match

Health insurance

Dental insurance

Vision insurance

Job summary

Memorial Health is seeking a patient-facing front desk associate to support daily business office functions, including billing, collections, and patient interactions. You will answer phones, route urgent calls, schedule appointments, and perform patient registration with accuracy.

The role requires a high school diploma, strong communication, and basic computer skills; prior medical office or customer service experience is preferred. HIPAA compliance and quality-focused teamwork are essential.

Qualifications

• Strong written and verbal communication skills.
• Experience in a medical office or customer service preferred.
• Computer experience and typing skills required.

Responsibilities

• Assist clinic in achieving quality and patient satisfaction goals.
• Communicate patients' needs through the electronic health record.
• Register patient demographics and insurance accurately.

Skills

Communication skills

Data entry

Office skills

Education

High school diploma

Tools

Electronic health record (EHR)

Job description

Memorial Health is seeking a patient-facing front desk associate to support daily business office functions, including billing, collections, and patient interactions. You will answer phones, route urgent calls, schedule appointments, and perform patient registration with accuracy.

The role requires a high school diploma, strong communication, and basic computer skills; prior medical office or customer service experience is preferred. HIPAA compliance and quality-focused teamwork are essential.