Patient Access Specialist — Behavioral Health (Day Shift)

Avera McKennan; Sioux Falls (SD); On-site; USD 51,577,000 - 66,621,000; Full time

Job summary

Avera Behavioral Health Sioux Falls is seeking a friendly receptionist to join the Psychiatry clinic. You will welcome patients, check them in, complete registration, verify demographics and insurance, and collect any service payments.

You will handle insurance verifications and authorizations, obtain consent forms, scan records, answer calls, and route messages. You will maintain appointment scheduling and coordinate with nurses and physicians to expedite care, acting as the patients' first

Qualifications

• High School or GED equivalent required.
• 1–3 months of related experience or training, or equivalent combination.

Responsibilities

• Welcomes patients, checks them in, and completes registration including demographics, insurance and collection of service payments.
• Responsible for insurance verifications, authorizations and getting consent and waiver forms signed as appropriate.
• Responsible for scanning all pertinent information into the patient’s record.
• Answers and addresses calls, messages and/or faxes, routing them to appropriate individuals/departments if needed.
• Maintains computer appointment scheduling and follows office scheduling policies/parameters.
• Expedites delivery of care by coordinating nurse, physician, and patient time.
• Acts as public relations agent for the physicians by serving the patients in a friendly, efficient manner.
• Directs patients to ancillary services as needed.

Skills

Communication

Customer service

Education

High School or GED Equivalent

1-3 months related experience or training

Job description

Avera Behavioral Health Sioux Falls is seeking a friendly receptionist to join the Psychiatry clinic. You will welcome patients, check them in, complete registration, verify demographics and insurance, and collect any service payments.

You will handle insurance verifications and authorizations, obtain consent forms, scan records, answer calls, and route messages. You will maintain appointment scheduling and coordinate with nurses and physicians to expedite care, acting as the patients' first