Patient Access Specialist – Admissions & Front Desk

Hillsboro Medical Center; Hillsboro (OR); On-site; USD 33,000 - 45,000; Full time

Job summary

Hillsboro Medical Center seeks an Admitting Representative to welcome patients, collect co-pays, and complete registrations. The role requires effective communication, careful data entry, and adherence to EMTALA and hospital policies.

The position involves interacting with diverse patients, verifying insurance, and coordinating with departments to ensure smooth arrival and transition into care. High school diploma and EMR experience are preferred, with CHAA certification beneficial.

Qualifications

• High school diploma or equivalent.
• Six months of work experience in a medical office setting, or one year in a high-volume public contact role.
• Previous Electronic Medical Records (EMR) experience preferred.
• CHAA certification required or preferred.

Responsibilities

• Completes compliance documentation for patient admissions as required by policy and payer requirements.
• Obtains signatures on registration documents.
• Registers patients according to physician orders and collects co-pays or deposits.
• Verifies insurance using electronic systems and scans insurance cards and IDs.
• Maintains patient demographics accurately and assists with patient flow and service coordination.
• Responds to patient and caller inquiries with professional communication and courtesy.

Skills

Customer service

Communication

Multitasking

Reliability

Teamwork

Education

High school diploma or equivalent

Certified Healthcare Access Associate (CHAA)

Tools

EMR software

Job description

Hillsboro Medical Center seeks an Admitting Representative to welcome patients, collect co-pays, and complete registrations. The role requires effective communication, careful data entry, and adherence to EMTALA and hospital policies.

The position involves interacting with diverse patients, verifying insurance, and coordinating with departments to ensure smooth arrival and transition into care. High school diploma and EMR experience are preferred, with CHAA certification beneficial.