Assoc Patient Access Rep - Fam Med Care-Hillsdale

Community Health Network; Indianapolis (IN); On-site; USD 34,000 - 46,000; Full time

Job summary

Community Health Network in Indianapolis seeks an Associate Patient Access Representative to be the first contact for visitors, handling patient registration, financial clearance, and scheduling.

You will verify insurance, collect payments, and ensure accurate entry of demographics and benefits, supporting smooth workflows and compliant patient access across the network.

This role requires strong customer service, attention to detail, and proficiency with EPIC to pre-register scheduled patients.

Qualifications

• High School Diploma or GED required.
• 1+ years in healthcare office setting with customer service preferred.
• Proficient in inpatient, outpatient, and emergency registrations.
• Admissions, Discharges, Transfers processed promptly.
• Monitor patient movements in hospital or ambulatory settings.
• Utilizes EPIC work queues to pre-register scheduled patients.
• Verifies CMS coverage and eligibility information with patients.
• Accurately enters patient demographics, insurance and financial data.
• Ensures completeness and accuracy of the EHR and makes necessary changes.

Responsibilities

• Serve as the first contact for visitors; handle customer service and patient registration.
• Perform financial clearance tasks and insurance verification.
• Maintain compliance with guidelines and ensure smooth workflows.
• Prepare patients administratively and financially for visits.

Skills

Healthcare office experience

Registration/Admissions proficiency

Admissions/Discharges/Transfers

Data entry

CMS verification

EHR usability

Patient demographics & insurance entry

Education

High School Diploma or GED

Tools

EPIC

Job description

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

The Associate Patient Access Representative (APAR) is the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

Exceptional Skills and Qualifications

The Associate Patient Access Representative (APAR) is responsible for a variety of front-office and back-office functions throughout the network including but not limited to the responsibilities below:

• High School Diploma or GED High School diploma or GED equivalent (Required)
• 1+ years: Experience in healthcare office setting and/or work history with strong customer service background (Preferred)
• Registration/Admissions: Proficient in all types of registrations (i.e., inpatient, outpatient, and emergency admits)
• Completes Admissions, Discharges, and Transfers in a timely manner when applicable
• Ability to monitor and perform all patient hospital and/or ambulatory movement
• Utilizes EPIC work queue to pre-register scheduled patients
• Verifies medical necessity in accordance with the Centers for Medicare & Medicaid Services (CMS) standards and communicates relevant coverage and eligibility information to the patient
• Accurately identifies and enters patient demographics, insurance, and financial information including inpatient and outpatient benefits
• Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services
• Confirms the completeness of the electronic health record (EHR) and makes necessary changes