Patient Access Specialist: Admissions & Billing Support

Confluence Health; Wenatchee (WA); On-site; USD 24,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Health Savings Accounts

Paid Time Off

Retirement Plans

Life Insurance

Long-Term Disability

Gym Membership Discount

Tuition Reimbursement

Employee Assistance Program

Adoption Assistance

Shift Differential

Job summary

Confluence Health in Washington is seeking a patient access professional to handle inpatient admissions, surgery registrations, and front-line patient interactions. You will facilitate patient payments, verify insurance, and support the switchboard with professional service.

The role requires strong computer skills, flexibility to work varied shifts, and excellent customer service. Training includes discussions on CCP processes and collaboration with clinical staff to ensure quality patient care.

Qualifications

• High school diploma or equivalent (GED).
• Extensive computer skills related to Windows navigation, mouse usage, keyboarding, email communication, internet and password management. Navigate between multiple programs simultaneously.
• Ability to multi-task, be accurate and have attention to detail in a chaotic environment.
• Ability to deal with an emotional environment, mental health patients, traumas, and visibly ill patients.
• Flexibility to work varied shifts, i.e. day, swing, night, weekend and holidays.

Responsibilities

• Admit/register patients in a timely and efficient manner using multiple methods of communications (bedside, in-person, over the phone, etc.). Obtain all required admission/registration information to ensure an accurate medical record is created.
• Perform insurance verification and accurately code insurance to provide accurate billing information.
• Complete forms, applications and documents accurately and in a timely manner.
• Complete daily work queues, self-correct errors, participate in audits and performance improvement projects.
• Answer incoming calls to the hospital including internal calls and page emergency codes per Confluence Health code protocol. Maintain physician on-call schedule.
• May participate in providing Financial Counseling to self-pay and under insured patients. Demonstrate understanding of CCP and inform patients of our CCP process.
• Demonstrate exceptional customer service and interact effectively with all patients, customers and members of the Health Care Team.
• Escort OB patients and direct admits to their designated floor and room assignment.
• Responsible to receive, document and return patient valuables on all floors.
• Other duties as assigned.

Skills

Windows navigation

Mouse usage

Keyboarding

Email communication

Internet usage

Password management

Multi-tasking

Handling emotional environment

Attention to detail

Flexibility with shifts

Education

GED/High school diploma

MA-R helpful

Job description

Confluence Health in Washington is seeking a patient access professional to handle inpatient admissions, surgery registrations, and front-line patient interactions. You will facilitate patient payments, verify insurance, and support the switchboard with professional service.

The role requires strong computer skills, flexibility to work varied shifts, and excellent customer service. Training includes discussions on CCP processes and collaboration with clinical staff to ensure quality patient care.