Referral Specialist - USFTGP UMSA Patient Access Cen

Tampa-General-Hospital; Tampa (FL); Hybrid; USD 25.000 - 36.000; Vollzeit

Zusammenfassung

Academic Medical Group Inc in Tampa, FL is seeking a Referral Specialist to manage referrals, scheduling, and authorization processes within a patient-centered access center. You will coordinate referrals with clinical teams to support timely, appropriate care and maintain documentation across departments.

The role requires strong customer service, knowledge of healthcare workflows, and proficiency with EHR and scheduling systems.

Qualifikationen

• High School Diploma or GED is required.
• 2 years of customer service experience in healthcare.
• Knowledge of Referral and Authorization Processes.
• Understanding of healthcare referral workflows, insurance requirements, and prior authorization procedures.
• Customer Service and Communication Skills.
• Organizational and Time-Management Skills.
• Computer and Data Entry Proficiency with EHR and scheduling systems.
• Ability to review referrals, identify missing information, and follow up.

Aufgaben

• Coordinate referrals and scheduling of provider-directed appointments.
• Obtain necessary authorizations and route documentation.
• Maintain accurate records and support cross-department workflow.
• Communicate clearly with patients, providers, and clinical teams to ensure timely care.

Kenntnisse

Referral/Authorization processes

EHR / Scheduling systems

Customer service

Communication skills

Time management

Attention to detail

Multi-tasking

Problem solving

Ausbildung

High School Diploma or GED

Jobbeschreibung

Job Description - Referral Specialist - USFTGP UMSA Patient Access Cen (2600037R)

Job Description

Referral Specialist - USFTGP UMSA Patient Access Cen - ( 2600037R )

Description

The Referral Specialist serves as the primary point of contact for patients and providers requesting appointments or services within USF Health. This role ensures a positive patient experience by coordinating all aspects of the referral process, including screening referrals, scheduling provider‑directed appointments, obtaining necessary authorizations, and collaborating with clinical teams to support timely and appropriate patient care. The specialist manages incoming communications, processes referral documentation, maintains accurate records, and facilitates efficient workflow across departments. Through strong customer service, organizational skills, and knowledge of healthcare processes, the Referral Specialist helps ensure seamless access to care and supports a safe, efficient, and patient‑centered environment.

Qualifications

Required Skills

High School Diploma or GED

Work Experience and Additional Information

2 years of customer service experience in healthcare

Technical Knowledge, Skills, and Abilities

• Knowledge of Referral and Authorization Processes
• Understanding of healthcare referral workflows, insurance requirements, and prior authorization procedures for visits, procedures, surgeries, and medications.
• Customer Service and Communication Skills
• Ability to provide courteous, clear, and professional communication to patients, providers, clinical teams, and other stakeholders.
• Organizational and Time‑Management Skills
• Ability to manage multiple tasks, track referrals, maintain accurate filing systems, and ensure timely processing.
• Computer and Data Entry Proficiency
• Skilled in using electronic health records, scheduling systems, databases, and communication platforms to route and process referral information.
• Problem‑Solving and Investigative Skills
• Ability to review incomplete referrals, identify missing information, and follow up proactively to ensure timely scheduling.
• Attention to Detail and Accuracy
• Strong accuracy in documenting information, obtaining correct authorizations, and routing communication to prevent delays in patient care.

Primary Location

Tampa

Work Locations

University Professional Center 3500 E. Fletcher Ave Tampa 33613

Eligible for Remote Work : Hybrid Remote

Organization

Academic Medical Group Inc

Schedule

Full-time

Scheduled Days : Monday, Tuesday, Wednesday, Thursday, Friday