Patient Access Specialist

Rochester Regional Health; United States; On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health's UMMC - North Street Campus in Batavia, NY seeks an Access Associate to greet patients, check-in/out, and process payments. You will be the first point of contact and support registration and verification for patient visits.

The role requires excellent customer service, basic computer skills, and the ability to manage scheduling and payments in a fast-paced administrative setting.

Qualifications

• Associate degree preferred.
• One year of customer service experience preferred.
• Healthcare administrative experience desirable.

Responsibilities

• Customer Service: Manage incoming calls while providing information; greeting patients and directing them as needed.
• Registration & Verification: Complete patient registrations and verify insurance eligibility.
• Billing & Payments: Collect and process payments as applicable.

Skills

Intermediate computer skills

Excellent customer service and沟通能力

Education

Associate degree preferred

2-year degree or equivalent combination of education and work experience preferred

Job description

Rochester Regional Health's UMMC - North Street Campus in Batavia, NY seeks an Access Associate to greet patients, check-in/out, and process payments. You will be the first point of contact and support registration and verification for patient visits.

The role requires excellent customer service, basic computer skills, and the ability to manage scheduling and payments in a fast-paced administrative setting.