Patient Access Specialist

2600 White Plains Hospital Medical Center; South Broadway (WA); On-site; USD 28,000 - 42,000; Full time

Job summary

White Plains Hospital Medical Center is seeking a Patient Access Center specialist for the day shift in White Plains, NY. The role involves responding to inquiries about appointments, referrals and refills, while maintaining high customer service standards and efficient call handling.

Responsibilities include verifying patient information, insurance coverage, and updating EMR records, with occasional offsite front desk tasks.

Qualifications

• High school diploma or GED required.
• Previous customer service experience required.
• Previous physician practice experience preferred.
• Previous call center experience preferred.
• Basic medical terminology, electronic scheduling, EMR experience preferred.

Responsibilities

• Responds to multi-channel inquiries regarding appointments, referrals, and refills following guidelines.
• Maintains high level of customer experience while managing call queues.
• Ensures proper patient identification, demographics and insurance coverage.
• Updates patient medical records and performs front desk duties at times.
• Attends meetings and participates in workgroups and mandatory trainings.

Skills

Customer service

Call center experience

Multitasking

Education

High school diploma or GED

Job description

White Plains Hospital Medical Center is seeking a Patient Access Center specialist for the day shift in White Plains, NY. The role involves responding to inquiries about appointments, referrals and refills, while maintaining high customer service standards and efficient call handling.

Responsibilities include verifying patient information, insurance coverage, and updating EMR records, with occasional offsite front desk tasks.